Shipping & Returns

Delivery Information

FREE SHIPPING to the UK mainland on orders £100 and above.

Dispatch within 1 - 3 working days (Calorifiers are currently made-to-order with an approximate dispatch time of 7 to 14 working days).

We use DPD Local for most items. We do however use Royal Mail for very small items where necessary.

If we are out of stock and can't supply immediately we would let you know, giving you the choice of keeping the item on order or cancelling. If you would like to check availability of an item prior to ordering either give us a call on 01983 400464 or drop us an email to

Factory pickups are available but be sure to let us know when placing your order.

The prices shown for all of our products are in pounds sterling (GBP), as are any delivery charges and also include VAT at the current rate charged in the UK, where appropriate.

We accept payment by all major credit and debit cards, through Worldpay or over the phone on 01983 400464.

If incorrect payment details are supplied we may contact you to ascertain the proper details. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently

Returns Policy

Unsuitable or defective items may be returned for refund or exchange providing they are received back in store within 14 days of the original delivery date in brand new, unused condition, in the original packaging and accompanied by a completed returns form here.

We recommend that all returned items are sent using an insured delivery service for your own protection.

Goods returned for refund or exchange will incur a charge of £8 to cover the original shipping cost

A re-delivery charge (at our standard rates) will apply to all items returned for exchange.

Defective products will be replaced without a further delivery charge or incur transaction costs.

We will give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment.

The address for any returns is:

Surejust Limited, College Close Industrial Estate, Sandown, Isle of Wight, England, PO36 8EB

Refunds Policy

You may return new, unopened items sold and fulfilled by within 30 days of delivery for a full refund.

Items should be returned in their original product packaging.

Goods returned for refund or exchange will incur a charge of £8 to cover the original shipping cost

We'll also pay the return shipping costs if the return is a result of our error.

Just call and we will guide you through the process. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item.